When you make a purchase at Kirby’s School of Wake, whether it is in person or on our online store, we want to ensure you have a great customer service experience. We are passionate about operating our business with integrity and with a spirit of excellence. We try to make online purchasing easy by providing detailed descriptions as well as photographs of the merchandise so you know exactly what you’re getting. We will work hard to try and ship your order as soon as possible, but please allow up to two business days to process your order. Once the order has been processed, it will be shipped.
We also understand that situations arise and products may need to be returned. Please review the following Returns and Exchanges Policy to answer any questions you may have and help the process go smoothly.
Return Policy
Kirby’s School of Wake will exchange / return any product as long as it has not been used.
Product Availability
All online orders are subject to product availability. It is possible for products to be sold in person as well as the online store on the same day. In the instance that a product is ordered online but is no longer in stock, the customer will receive a full refund of their requested order.
Out of stock items may be re-ordered BUT product prices may change due to manufacturer price increases, sales promotions and shipping charges. Original pricing is not guaranteed on re-ordered products.
Defective Merchandise
We will happily exchange or refund any item found to be defective or incorrect. For these items, we will incur the cost of the return shipping charges. To obtain a prepaid return label, please email sydney@kirbysschoolofwake.com or call us at 573-694-0640.
Important Info
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx. Please allow 2 business days for us to receive and process your order. Adjustments to credit cards will be made within 2 billing cycles. For questions or comments please email us at sydney@kirbysschoolofwake.com. Thank you so much for making a purchase with Kirby’s School of Wake! We appreciate your business very much.
